DISCO Corporation (hereinafter “DISCO”) as an entire company is dedicated to the early resolution of any problems that may occur in the products sold or provided by DISCO, regardless of whether or not the product is still within the warranty period. Expenses incurred in solving problems are compensated in accordance with “DISCO’s Guarantee Policy for Customers Using DISCO Products” in the DISCO website (https://www.disco.co.jp/eg/lg/policy.html).
However, support for problems applicable to any of the following conditions shall be provided as a chargeable service:
In addition, support for problems arising from processes that use a DISCO product(s) in combination with another company’s product(s) (e.g. equipment, processing tools, functional protective film, and additives) will be provided for a fee of JPY 50,000 per hour.
However, in the event that DISCO is requested to provide support from the stage of identifying the problem, a quote will be provided at the normal rate.
Furthermore, in the event that the problem is objectively proven as being the result of circumstances that are the responsibility of DISCO (e.g. initial defects, design defects, inability to meet the specifications, obvious in-completion of procedures, and obvious infringement of the instructions provided by the customer), the fees shall be refunded.